Upbeat Music Academy Kelowna Lesson Policies

 

Reserved Lesson Time

• Your weekly lesson time is reserved just for you. Tuition secures your instructor’s scheduled teaching time each week.
• If you need to miss a lesson, please notify your instructor by 10:00 AM on the day of the lesson, or earlier if possible.
• Missed lessons cannot always be rescheduled, but we will always do our best when advance notice is provided. When notice is received by 10:00 AM, we will prioritize offering a make-up lesson if availability allows.
• Because our teaching schedule is often full, make-up lessons cannot be guaranteed and are offered as a courtesy when openings arise. There are no refunds for missed lessons.

Students may also:

• Send another family member in their place for the scheduled lesson

• Arrange a Zoom lesson if they are unable to attend in person.

Please notify the instructor by phone, text, or email:

📞 Lora: 250-317-3685

📞 Noel: 250-681-4067

 

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Make-Up Lessons

Make-up lessons are offered based on instructor availability and require adequate notice of absence.

• Instructors are not obligated to provide make-up lessons or lesson credits but may do so at their discretion.

• A maximum of three (3) make-up lessons per school year may be provided.

• A make-up lesson cannot be offered unless the instructor is notified by 10:00 AM on the day of the scheduled lesson.

• No-shows or missed make-up lessons cannot be rescheduled.

   

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Instructor Absence

• If an instructor must cancel a lesson, a make-up lesson will be provided.
• If any instructor-cancelled lessons have not been fulfilled by the end of June, a refund will be issued.
• If a student misses a scheduled make-up lesson, it will be considered fulfilled.

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Lesson Termination

• If you wish to withdraw from lessons, two (2) weeks’ notice is required.
• Lessons will be terminated after two (2) weeks of unpaid tuition.
• If a student is absent for two consecutive weeks without payment or notice, lessons will be considered forfeited, and the time slot may be offered to another student.

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Student & Family Responsibilities

• Clients are responsible for remembering lesson times and notifying the instructor if the student cannot attend.

• Tuition payments must remain up to date to maintain lesson enrollment.

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Health & Safety

• Shared surfaces are disinfected between lessons.

• If you are sick, please stay home. Online lessons are available as an alternative.

• Hand sanitizing is encouraged upon entering the studio. Please use hand sanitizer provided or wash your hand in our washroom.

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Contact

For any questions, please contact:

📞 Lora: 250-317-3685

📞 Noel: 250-681-4067