Upbeat Music Academy’s Lesson Policies

  •  For student absences:
    • Please notify the instructor by call, text or email (Lora/Lucas 250-317-3685, Noel 250-681-4067) by 10 am the morning of the lesson or sooner if possible.
    • There are no refunds but a make-up lesson can be arranged if notification is given by 10 am the morning of the scheduled lesson.
    • Lessons can be filled by another family member.
    • If the student is able, Zoom lessons can be an alternative to missing a lesson.
  • Makeup Lessons:
    • Make-up lessons are offered based on instructor availability only.
    • Make-up lessons are offered based on adequate notification for a cancelled lesson.
    • The instructor is not obligated to supply a make-up lesson or lesson credits but may do so at their discretion, to a maximum of 3 make-up lessons per school year.
    • A make-up lesson can not be given unless the instructor is notified by 10 a.m. the day of the Lesson.
    • Unfortunately, there can be no make-up lessons for No notification of a missed lesson or a missed make-up lesson.
    • Missed make-up lessons cannot be rescheduled.
  • Instructor Absence:                 
    • If the instructor needs to cancel a lesson, a make-up lesson will be provided.  If by the end of June, any make-up lessons have not been fulfilled, a refund will be issued.
    • If any scheduled make-up lessons are missed by the student, the lessons will be considered fulfilled.
  • Lesson Termination:    
    • If you wish to withdraw from lessons two weeks’ notice is required.
    • Lessons will be terminated after two weeks of delinquent payment.
    • Student absence for two consecutive weeks with no payment and no notification of absence, will result in lesson termination.
  • It is the client’s responsibility: to remember when your music lesson occurs and to notify us if the student can’t make it.

Safety Plans

  • Shared surfaces will be disinfected between lessons
  • Stay home if you are sick! Online options are available.

(C) 250-317-3685

Noel Wentworth teaching guitar to a student at the Upbeat Music Academy Kelowna
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“I took Piano lessons with Lora for 8 years. I now use the skills Lora taught me to play by ear and teach myself new music with no help. I would have not wanted to learn from anyone else.”

Lindsay Alwright
Former Student

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